Refund Policy
Action required to request a refund
In order to start the refund process, you must first download our form at the following link : Download
On this form, it is necessary to fill in all the information :
- Order date
- Order number
- Total order amount
- Items concerned by the request
- Name
- Street
- Postal code
- City
- Country
- Email address
- Phone number
- Date and signature
You must send this form to the email address contact@ferberink.com or by registered mail to the following address :
Ferber Ink Studio LLC
407 E Ayre St #1245
Wilmington, DE 19804
United States of America
Refund
The refund will be processed within 2 days and will be made to the same payment method you used at the time of purchase.
Refund conditions
If the item is covered by a results guarantee, you can request a refund for this item if it did not work for you.
If the item was missing, damaged, broken, or defective upon delivery, you can also request a refund for the item.
If your order was not delivered within 30 days, you can also request a refund for the item.